Privacy Policy

Last updated: July 2026

Appts (“Appts,” “we,” “us,” or “our”) operates a service-booking marketplace available to users in the United States. This Privacy Policy explains what information we collect when you use our websites and mobile apps (the “Services”), how we use it, and the choices you have. By using the Services you agree to the practices described here.

Information we collect

We collect the following categories of information:

Account information — your name, mobile phone number, and any profile details you provide. We use one-time passcodes sent by SMS to verify your number.
Booking information — the businesses, services, dates, times, and party sizes associated with appointments you request or complete.
Payment information — payments are processed by our third-party payment provider. We receive limited details such as the last four digits of your card and payment status; we do not store full card numbers.
Location information — if you grant permission, we use your device location to show nearby businesses. You can also search by area without sharing precise location.
Device and usage information — such as your IP address, device type, app version, and how you interact with the Services.

How we use your information

Create and manage your account and authenticate you.
Show relevant businesses, availability, and search results near you.
Facilitate bookings and process payments, deposits, and balances.
Send transactional messages such as confirmations, reminders, and receipts.
Provide customer support and respond to your requests.
Detect, prevent, and address fraud, abuse, and security issues.
Improve and develop the Services and comply with legal obligations.

How we share information

We do not sell your personal information. We share it only as needed to operate the Services:

Businesses you book with — we share the details a business needs to fulfill your appointment, such as your name, contact number, and booking details.
Service providers — vendors who help us run the Services, including payment processing, identity verification, SMS and email delivery, mapping, and cloud hosting, under contracts that limit their use of your data.
Legal and safety — when required by law or to protect the rights, property, or safety of Appts, our users, or the public.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, measure performance, and understand how the Services are used. You can control cookies through your browser settings, though some features may not function properly without them.

Your rights and choices

Depending on your state of residence, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. You can update your profile in the app, and you may contact us to exercise these rights. We will not discriminate against you for exercising them. You may also opt out of marketing messages at any time; transactional messages related to your bookings will continue.

Data retention and security

We retain personal information for as long as needed to provide the Services and for legitimate business or legal purposes. We use administrative, technical, and physical safeguards designed to protect your information, though no method of transmission or storage is completely secure.

Children’s privacy

The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by other means. Your continued use after an update means you accept the revised Policy.

Contact us

Questions about this Policy or your information? Reach us at privacy@appts.com.